TI-data Warranty Recovery Service
… Financial Recovery of Warranty Claims for Upstream Energy Equipment

The complexity of the warranty claims recovery process across the upstream energy enterprise makes administration, supplier compliance and tracking difficult. A large percentage of eligible warranty claims, representing millions of dollars of recovery, go uncollected each year.

Staffing for a comprehensive warranty recovery program in-house requires costly diversion of people and IT resources in organizations already stretched thin. Outsourcing warranty claim recovery is a best practice solution to a difficult challenge.

One-Stop, Single Contact, Outsourced Managed Service
The TI-data Warranty Recovery Service (WRS) is a centralized, closed loop, one stop system supporting all information requirements, with dedicated personnel providing live support during the follow-up process.


The WRS is a streamlined, easy to use, single contact, comprehensive solution:

• It is an outsourced, managed service
• Supports all operations equipment, users, suppliers across the enterprise
• It is closed loop, centralized, One-stop, One point of contact with Simple Notification
• Complies with all supplier requirements and ensures efficient claim recovery
• Seamlessly integrates all equipment and supplier information
• Requires no installation or intrusion on existing applications/systems

Reports
Every action during the claims recovery process is recorded in the WRS database. Periodic reports are published covering:

• All Warranty Recovery Tickets – status (open/closed)
• Summaries of claims and collections
• Summary breakdowns by suppliers and equipment types
• Reports can be generated on demand

KPI’s, Measurements, Tracking

• Past versus Present performance
• # of claims submitted
• % of claims collected versus % Claims submitted
• $ amount collected versus $ amount submitted
• Total $ amounts collected
• Average processing time by supplier

Return On Investment

• Total $’s collected versus system cost
• Net dollar gain from increased claims processed

The closed loop process begins with Simple Notification to TI-data that opens a warranty claim ticket (ID#, time/date stamp). TI-data reviews warranty term and procedure, collects/validates all information to file the claim, files the recovery claim complying with supplier standards and follows-up through resolution. When recovery claim is resolved, the process ends with the closing of the warranty claim Ticket.

Progress reports for any and all actions during the recovery process can be generated periodically or on demand.

The WRS tracks and measures financial recovery and proves the high return on investment.